Top Lost Ark issues - Queues, matchmaking errors and more

Despite its immense popularity following the Western launch, Lost Ark, from Smilegate and Amazon Games, isn't without issues. This is, in part, due to the large influx of players, causing "Lost 10027 Error Cannot Connect Due To Heavy Traffic" alongside the Selected Region is Closed issue, especially in European regions. While the developers have opened Europe West servers and offered free rewards, some issues still persist.

Now, Smilegate has revealed the current top issues in Lost Ark, going into detail regarding these situations and how they are working on making Lost Ark the best it can possibly be.

Top Lost Ark issues detailed

Via an official forum post from Community Manager TrevzorFTW, the developer has detailed the top issues in Lost Ark as of 21st February 2022.

The post mentions the long server queues, the continued woes for the European region, missing Crystalline Auras, and even Gold Seller spam.

Below, you can read up on all the top issues in Lost Ark right now, as the developer goes into detail about steps being taken and more.

Europe Queues:

"We know that players are still experiencing long queues in Europe. The Europe Central region is at capacity and unfortunately, there is no way to increase the number of players per world in Europe Central. Adding more servers is not possible based on the complexity of all the systems that need to work together.

Due to not being able to continue expanding Europe Central capacity, we quickly spun up Europe West. This is an appealing option for new players or for players who have not significantly progressed on Europe Central. We also provided a second variation of the Founders Packs to all users who purchased them in order to make switching servers more viable."

Server Transfer Functionality:

"We definitely hear the request for server transfer functionality and have thoroughly investigated our options. This instant functionality does not currently exist in Lost Ark.

This service just rolled out in Korea and is a weekly batch process that requires maintenance to run. It also does not support cross-region functionality. Therefore, unfortunately, it is not a viable option at this point for the western version - but we will not rest until we’ve exhausted all options."

Power Pass Functionality:

"We’ve also heard the ask for Power Pass grants to help folks transfer to new regions, but unfortunately, this is not something that can work as a solution. A Power Pass can only be implemented on a Roster that already has a level 50 character, and will not work on the first character on a Roster, even if you have previously done so on another region or server.

However, you will still be able to earn 2 free Power Passes on the Europe West region after getting your first character to 50 and completing 'Ealyn's Gift'."

Crystalline Aura Update

As for reports of missing Crystalline Aura, we put in a potential fix today that should improve the connections while we continue to work on a more permanent fix with Smilegate RPG.
Matchmaking

We understand folks are also experiencing issues with matchmaking, which is a critical feature for organized play. To improve matchmaking we will restart Europe Central servers on 2/20 at 11pm UTC (2/21 12am CET) with an expected downtime of 2 hours. This will help stabilize the feature while we work with Smilegate RPG on a more long-term fix.

Gold Seller Spam:

"We are also aware of the increase in gold sellers spamming chat and are running frequent scripts to ban them. We will be putting area chat restrictions in place up to level 35 to combat the spamming in Lost Ark, and are also actively working on improving our in-game moderation tools.

We will continue to monitor, remove these gold spammers, and take actions as needed. While we work on a more permanent fix for spammers in chat, you can create a new chat tab by clicking the '+' icon in the chat box and selecting the chat types you want to include or exclude. This will allow you to hide area chat."

Fraud Protection Changes:

"In order to prevent fraudulent purchases, we have instituted a system to track the legitimacy of a player account and implemented a system to limit the number of daily purchases per account.

We are in the process of updating the current 'Purchase Failed' errors in the store with specific error messages so that players can more clearly understand the situation when their purchases cannot be completed."

The developer is also working on the following, which will require a new build and some downtime.

• A fix for matchmaking errors, in addition to the server restart listed above.
• A fix for store stability and latency with Crystalline Aura, as well as other lingering store and product inventory issues.

So there you have it, all the top issues in Lost Ark that the developer is actively working on. The developer has also thanked the community for their feedback and issue reports, calling the community effort "extremely helpful and appreciated" as they want to make Lost Ark the best it can be.

• Read more: Lost Ark free rewards - Mount, chests and Phoenix Plumes

Don't forget to check out our dedicated, ever-expanding Lost Ark section for news, guides and much more.

Featured image courtesy of Amazon Games.