Answers to Frequently Asked Questions (FAQs) on the following topics are available. If you have a question about GINX Esports TV not covered below, please Contact Us.
What is GINX Esports TV?
GINX Esports TV is a UK-based international media company, dedicated to the creation of video gaming and esports TV channels around the world, as well as individual shows and formats for syndication aimed at people who love to play video games.
What can I watch on GINX Esports TV?
You can watch all the high quality HD shows and content that GINX Esports TV makes. From comedy talking heads, to game reviews and live events.
Where can I watch GINX Esports TV?
You can watch GINX Esports on your TV, Online, Mobile, and some OTT services. To find out more visit our Where to Watch page.
Do I need to register to watch GINX Esports TV?
If you are watching via TV this will depend on your service provider. If you are watching online via our OTT services you will have to register.With our new GINX Everywhere service you can sign up for a 7-day free trial of our full service, allowing you to watch our live channel and all our on demand content. After 7 days you will required to pay for a subscription or downgraded to a free account where you will still be able to login and watch some free episodes and content, but you will not have access to all shows or our live channel feed. If you subscribe you get full access again! Simple ey?!
Will content be subtitled or dubbed?
Our content is dubbed and subtitled on our TV broadcasts in a number of countries. However, we do not currently offer subtites or dubbing on our GINX Everywhere service.
How do I create an account?
It is easy to create an account with us, simply register your details here. When you first create an account you will begin a 7 day FREE trial of GINX allowing access to our live channel and all on demand content. After 7 days you will be automatically downgraded to a free account where you will be able to watch some free content but not all shows or our live channel. If you choose to subscribe you will be given full access again to all our content and channel,as well as be given access to exclusive competitions, offers and insider content. Simply head over to our GINX Everywhere page to find out more.
What On Demand shows can I watch?
Currently we offer the following shows On Demand: Console Yourself, Videogame Nation, The First Hour, The Essentials, Ginx LIVE, Planet of the Apps, GINX After Dark, GINX Specials on a regular basis. Other show may be created for On Demand in the future. If you would like to send us suggestions on what you would like to see available on GINX Everywhere please provide some feedback here.
Can I rewind, pause and fast forward through videos and the live channel?
Missed the first few minute of a show on the live feed and don’t want to wait for it On Demand? No problem, GINX Everywhere comes with DVR on our channel feed. How much you can rewind fluctuates depending on traffic, but normally it is at least several hours. You can also pause, rewind, and fast forward through on demand content.
What devices can I watch GINX on?
You can watch GINX Esports TV Everywhere on Desktop, Mobile and Tablet or anything with a web browser. Simply login if you are a subscriber and browse to our live channel feed.
Can I log in on multiple devices?
Currently you can watch from as many devices as you like, but you can only be logged into your account once at any one time
What are the system requirements for GINX Everywhere?
To watch GINX Everywhere videos you will need:
- A recent browser on an internet-connected Mac, PC, Tablet or Smart Phone.
- A connection of at least 4Mbit/s is recommended for viewing streaming content in HD. Lower quality video can be viewed on slower connections.
Please note that you are responsible for any costs that your operator may charge you for data usage. Viewing the GINX Everywhere service via a Mobile network may be less reliable than via a broadband internet connection and may incur in higher charges from your Mobile Network service provider.
What kind of internet connection is required to watch GINX Everywhere?
To watch content in 1080p you will need an actual connection speed of at least 5 Mbit/sec. Please consider that actual connection speeds may be lower than the value advertised by your service provider. If there is traffic on your connection the bandwidth available for GINX may be lower than the actual connection speed. If you have a connection slower than 2Mbit/sec you may see a lower quality version of the video.
What quality can I stream in?
Our video can be streamed in 1080p depending on your internet connection. Our web player uses adaptive bitrate playout to optimise playback to your internet connection. We recommend a internet speed of 5Mbps or above to watch in optimum quality at all times. With a slower connection you can watch at a lower quality.
How can I contact GINX Esports TV?
I have forgotten my password. How do I retrieve it?
Head over to our login page and click the ‘forgotten’ password link and follow the steps to retrieving it. If you are still having issues please contact our customer support at firstname.lastname@example.org.
How do I change my password?
If you are logged in you can navigate to your profile and at the bottom of the form there is an option to update your password.
I cannot login?
This can happen if someone at your IP address has tried to login with the wrong details to many times and has been blocked. Please wait 30mins before trying to login. If you are still having trouble please contact us at email@example.com.
My issues is not covered here. How can I get additional support?
Of course! You can head over to our support page to raise a ticket or email us firstname.lastname@example.org.
What are the subscription levels?
GINX currently offer 3 levels of subscription: Monthly (£1.49/month), Quarterly (£2.49/quarter) or Annually (£6.49/year). If you are new to GINX and want to explore our shows without hindrance, then we recommend trying the monthly option. It is easy to change up to the Quarterly or Annually options or if you still aren’t sure you can cancel your subscription in 2 simply clicks. If you do cancel your subscription before the end date of the period you have paid for, you will still be able to access our service for that time and will not be refunded. We do not have cancellation fees.
How do I subscribe?
First you must create an account with us. You may choose to register with either your Facebook or Google social account, or using an email address. Once complete you will be taken to our subscription level page where if you wish to you can choose monthly, quarterly, or annual subscription and checkout. If you aren’t sure yet you can continue on for free and browse our shows for a 7 day free trial. After 7 days you will be required to subscribe to continue watching all shows and our live channel
Why did my subscription end?
After 3 failed billing attempts on a subscription your subscription will end and you will have to checkout out again to update your payment details. You will be notifed by email if a subscription payment fails. Your account will not be affected nor will any data be lost. If you are having payment difficulties please contact our customer support or email us at email@example.com.
How do I cancel my subscription?
Navigate to your account page. Under your membership level there will be a link to cancel your subscription. Follow this link to cancel. Alternatively if logged in, click here.
What payment methods do you accept?
We accept VISA, MASTRCARD and American Express, via Stripe or alternatively you can checkout with Paypal who also accept DISCOVER or linked bank account.
Are my payments protected?
All your personal information is handled over secure connections. Our payment gateway also complies with The Payment Card Industry Data Security Standard (PCI DSS).
My payment has failed. What should I do?
If you are already subscribed and a payment has failed, please log in to your account, navigate to the account page and select the update payment information under the ‘My Memberships’ section.
This will take you to the a page where you can re enter your payment details. If you are a newly subscribing customer and your payment has failed, please check your bank account or Paypal account to make sure no charge has been incurred.
Please then attempt the checkout process again with a different card. Please see above for the card types we accept. If you are still having issues please send an email over to firstname.lastname@example.org or raise a ticket with us and we will do our best to help.